Frequently Asked Questions

What is Trevory?

Trevory is a modern fashion brand for men and women who move through life with intention. Our collections focus on clean design, considered fit, and effortless pieces made for everyday confidence.

Do you offer free shipping?

Yes. All orders include free shipping. There are no minimum order values, additional shipping fees, or special conditions required.

How long does delivery take?

Orders are processed within 1–3 business days. Once your order has been dispatched, delivery usually takes 4–8 business days. You will receive a tracking link as soon as your order is shipped.

Do you ship internationally?

Yes. We currently ship across the UK and Europe, and free shipping is included on every order. Delivery times may vary slightly depending on your location.

What is your return policy?

If you decide a purchase is not right for you, you may request a return within 30 days from the delivery date. Simply contact us at help@mytrevory.store, and our team will guide you through the return process.

How long do refunds take?

After your returned items are received and inspected, refunds are processed within 7 business days. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

Do you accept exchanges?

Yes, exchanges are available. If you would like to exchange an item, contact us at help@mytrevory.store, and our team will help you explore the available options.

What payment methods do you accept?

We accept Apple Pay, Mastercard, and Visa. All payments are securely processed through trusted payment providers using industry-standard security measures.

Is my personal and payment information safe?

Absolutely. Protecting your privacy is a priority. Trevory does not store sensitive payment information, and transactions are securely processed through trusted payment providers.

What should I do if my order has not arrived?

First, check the tracking link provided in your shipping confirmation email. If more than 8 business days have passed since your order was dispatched and your order has not arrived, contact us at help@mytrevory.store, and our team will look into it for you.

Can I update or cancel my order?

If your order has not yet been shipped, changes or cancellations may still be possible. Contact us as soon as possible after placing your order, and we will do our best to assist you.

Still need help?

We are always here to help. Send us a message at help@mytrevory.store,Tel:+5519988994071 and our team will be happy to assist you.